✓ Free USA Shipping ✓ 30-Day Returns ✓ Secure Checkout ✓ 24/7 Customer Support
SHIPPING & RETURNS
SHIPPING POLICY
Free Shipping on All U.S. Orders
At Shopslix, we offer FREE standard shipping on every order shipped within the United States — no minimum purchase required.
Order Processing Time
All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email confirmation with your order details once your purchase is confirmed.
Estimated Delivery Times
Shipping MethodEstimated Delivery
Standard Shipping (Free)7 – 15 business days
Expedited Shipping4 – 7 business days
Please note: Delivery times are estimates and may vary depending on your location, carrier delays, or weather conditions. We are not responsible for delays caused by the shipping carrier once your package has been dispatched.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package at any time through the carrier's website. Please allow up to 3 business days after shipping for tracking information to update.
If you have not received your tracking information within 5 business days of placing your order, please contact our support team at support@shopslix.com.
Shipping Destinations
We currently ship to all 50 U.S. states, including Alaska and Hawaii. At this time, we do not offer international shipping.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us at support@shopslix.com. We will work with the carrier to locate your shipment and resolve the issue as quickly as possible. If a package is confirmed lost, we will send a replacement or issue a full refund at no additional cost to you.
Incorrect Shipping Address
Please double-check your shipping address before placing your order. Shopslix is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address after placing your order, contact us immediately at support@shopslix.com and we will do our best to correct it before the order ships.
Last updated: June 2026
RETURN & REFUND POLICY
Our 30-Day Satisfaction Guarantee
At Shopslix, your satisfaction is our top priority. If you are not completely happy with your purchase, we accept returns within 30 days of the delivery date — no questions asked.
What Can Be Returned
To be eligible for a return, your item must meet the following conditions:
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The item must be unused and in its original condition
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The item must be in its original packaging
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You must have proof of purchase (order confirmation email)
The following items are not eligible for return:
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Items that have been used, damaged, or altered after delivery
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Items returned more than 30 days after the delivery date
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Gift cards
How to Start a Return
Starting a return is simple. Just follow these steps:
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Email us at support@shopslix.com with the subject line: "Return Request – Order #[your order number]"
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Include your full name, order number, and the reason for the return
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Our team will respond within 1–2 business days with return instructions
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Ship the item back using the carrier of your choice (return shipping costs are the responsibility of the customer unless the item is defective or incorrect)
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Once we receive and inspect the item, we will process your refund
Refund Processing
Once your return is received and inspected, we will notify you by email that your refund has been approved. Your refund will be processed and applied to your original payment method within 5 to 7 business days.
Please note that your bank or credit card company may take additional time to post the refund to your account.
Damaged or Defective Items
If you received a damaged, defective, or incorrect item, we sincerely apologize. Please contact us at support@shopslix.com within 7 days of receiving your order and include:
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Your order number
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A photo of the damaged or incorrect item
We will send you a free replacement or issue a full refund — whichever you prefer. You will not need to return the damaged item.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original order for a refund and place a new order at your convenience.
Cancellations
Orders can be cancelled within 12 hours of placement. After that window, your order may already be in processing and we cannot guarantee cancellation. To request a cancellation, email us immediately at support@shopslix.com with the subject line: "Cancellation Request – Order #[your order number]".
Contact Us
If you have any questions about our return policy, please don't hesitate to reach out:
📧 Email: support@shopslix.com
🕐 Response time: within 24–48 hours on business days
Last updated: June 2026